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 TERMS AND CONDITIONS, PRIVACY POLICY, AND RETURN/EXCHANGE POLICY 

 

 Effective Date: [Insert Date] || Version: [ No.    ]

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Welcome to www.lovemynewoutfit.com ("Website"), operated by Shmaltz Co. ("Company"). The terms "we," "us," and "our" refer to "Love My New Outfit." By accessing, browsing, or purchasing products on this Website, you agree to comply with the following Terms and Conditions ("Terms"), Privacy Policy, and Return/Exchange Policy. Please read this document carefully before using our website or making any purchase.

 

 1. Use of the Website 

 

1.1 Eligibility:  By using this Website, you represent and warrant that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given your consent to allow any of your minor dependents to use this Website.

 

1.2 Prohibited Uses:  You agree not to use our products for any illegal or unauthorized purposes. In the use of the Website, you agree not to violate any applicable laws in your jurisdiction, including but not limited to copyright laws. Any unauthorized reproduction, distribution, or modification of the content available on this Website is strictly prohibited.

 

 2. Intellectual Property 

 

2.1 Ownership:  All content available on this Website, including but not limited to products, designs, graphics, logos, texts, and software, is the exclusive property of "Love My New Outfit" and is protected by intellectual property laws, including copyright, trademark, and other proprietary rights.

 

2.2 Restrictions:  You are prohibited from reproducing, distributing, or creating derivative works from any content on this Website without obtaining express written permission from us. Unauthorized use of our content may result in legal action.

 

 3. Formation of Contract 

 

3.1 Order Confirmation:  Upon placing an order on our Website, you will receive a confirmation email or message at the email address or phone number you provided. This confirmation signifies the formation of a binding contract between you and the Company.

 

3.2 Product Availability:  All orders are subject to the availability of products. In the event that we encounter issues in fulfilling your order or if products are out of stock, we will provide you with a discount code that can be redeemed on our Website for the purchase of other available products. Please note that the discount code is non-transferable and has a limited validity period.

 

3.3 Price Adjustments:  The prices of our products are subject to change without prior notice. Any price adjustments made after your order is placed will not affect the amount you paid at the time of purchase.

 

 4. Product Information 

 

4.1 Accuracy of Display:  We strive to display our products as accurately as possible on our Website. However, we cannot guarantee that the colors or details you view on your display device will be perfectly accurate, as display settings and screen types may vary. The images of products on our Website are for illustrative purposes only.

 

4.2 Product Descriptions:  All products, descriptions, sizes, and prices are subject to change at any time without prior notice. We reserve the right to limit the availability of any product or discontinue any product without notice.

 

4.3 Product Care:  It is your responsibility to follow the care instructions provided with our products. We are not liable for any damage resulting from improper care or handling of our products.

 

 5. Orders and Payments 

 

5.1 Accuracy of Information:  By placing an order on our Website, you agree to provide current, complete, and accurate personal, billing, shipping, and account information. Any inaccuracies may result in delays or cancellation of your order.

 

5.2 Right to Refuse:  We reserve the right to refuse or cancel any order at our discretion. If we must change, replace, or cancel your order, you will be notified via email sent to your registered email address. Any payments made will be refunded in accordance with our refund policy.

 

5.3 Payment Methods:  We accept a variety of payment methods, including credit cards, debit cards, and other online payment options. All payments made at the time of purchase are non-refundable unless otherwise stated in these Terms or our Return/Exchange Policy.

 

5.4 Payment Security:  Your payment information is securely processed through our payment gateway provider. We do not store your payment information on our servers. However, we are not responsible for any unauthorized access to your payment information resulting from your failure to secure your account credentials.

 

 6. Shipping and Delivery 

 

6.1 Shipping Charges:  We offer free shipping within India. Shipping charges apply only for international orders. The shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout.

 

6.2 Delivery Time:  Our orders generally ship within four (4) business days, barring any unforeseen circumstances such as natural disasters, strikes, or other events beyond our control. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

 

6.3 Third-Party Shipping:  We partner with reputable third-party courier services to handle the delivery of your orders. While we strive to ensure timely delivery, we are not responsible for delays, damages, or losses that occur during the shipping process, as this is managed by a third-party courier service. If you encounter any issues with your delivery, please contact the courier directly using the tracking information provided.

 

6.4 International Shipping:  For orders placed outside of India, additional shipping charges, customs duties, and taxes may apply at the location of delivery / billing. These charges are the responsibility of the customer and are not included in the product price or shipping charges displayed on our Website.

 

 7. Returns, Exchanges, and Refunds 

 

7.1 Applicability of Policy:  By initiating a return, exchange, or refund request for products purchased on our Website, you agree to accept the terms contained in this section without modification. If you do not agree to these terms, please do not transact on lovemynewoutfit.com.

 

7.2 Return/Exchange Window:  We offer exchanges and returns within seven (7) days from the date of delivery. To be eligible for a return or exchange, the product must be in its original condition, unused, unwashed, and with all tags and packaging intact.

 

7.3 Quality Check:  Once your return/exchange request has been approved by our Quality Check Team, your request will be processed. You will receive a notification via email, and your order will be picked up by our logistics partner within 48-72 hours. If the courier partner is unable to pick up the shipment due to your unavailability, you have to reach out to us at lovemynewoutfit@gmail.com and we would help you out.

 

 

Phone: +91 9830421853  

Email: support@lovemynewoutfit.com

 

7.4 Conditions for Return/Exchange:  Products must be returned in the same condition as they were shipped, with all tags, packaging, and free gifts intact. Products that have been worn, washed, altered, or returned in poor condition will not be eligible for return, exchange, or refund. The following conditions must be met:

  • The product must not be worn, cleaned, or tampered with.

  • The brand tags, original packaging, and any free gifts must be intact and unaltered.

  • The product must not have any odors, stains, scratches, tears, or other damages.

  • The product must pass the quality check conducted by our Fulfillment Team.

 

7.5 Refunds:  For all return orders, refunds will be issued once the product has been passed by our quality check team. You would be notified about the approval through your email address provided on our website and the money would take 7 business days to process.

 

7.6 Pre-Orders:  Items marked as pre-order will ship on the mentioned date or when the product becomes available. All pre-order purchases are final, and no cancellations or refunds are permitted.

 

7.7 Exclusions:  No returns are accepted for orders placed during designated “Sale” periods, and only exchanges are applicable. All sales are final unless otherwise specified in our Return Policy.

 

7.8 Customer Support:  For any queries or concerns regarding returns, exchanges, or cancellations, please contact our Customer Support team:

 

 8. Limitation of Liability 

 

8.1 Exclusion of Liability:  "Love My New Outfit" or the Company shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to your use of our Website or products purchased through it. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses.

 

8.2 Maximum Liability:  Our total liability for any claim related to a product shall not exceed the amount you paid for that product. In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing this site.

 

8.3 Third-Party Liability:  We are not responsible for any damages or losses caused by third-party services, including but not limited to payment gateways, shipping and courier services, and external websites linked to our Website.

 

 9. Privacy Policy 

 

9.1 Commitment to Privacy:  We are committed to protecting your privacy. This section outlines how we collect, use, and protect your personal information. By using our Website, you consent to the collection and use of your information in accordance with this Privacy Policy.

 

    1. Information We Collect: 

  • Personal Information:  We collect personal information such as your name, email address, shipping address, billing address, payment details, and contact number when you place an order, register for an account, or subscribe to our newsletter.

  • Non-Personal Information:  We collect non-personal information such as your browser type, IP address, and browsing behavior on our Website. This information is collected using cookies and other tracking technologies to improve our Website and enhance your shopping experience.

 

9.3 Use of Information:  Your personal information is used to process your orders, send you updates about your purchase, and improve our services. With your permission, we may use your email address to send you promotional emails about new products, discount offers, and other updates. You can opt out of receiving these emails at any time by clicking the "unsubscribe" link in the email or contacting us directly.

 

9.4 Cookies:  Our Website uses cookies to enhance your browsing experience. Cookies are small blocks of data that a site or its service provider transfers to your computer's hard drive through your web browser (with your permission) that enable the site’s or service provider’s systems to recognize your browser and capture certain information. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our Website.

 

9.5 Sharing of Information:  We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to fulfill your orders or as required by law. We may share your information with trusted third parties who assist us in operating our Website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

 

9.6 Third-Party Links:  Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

9.7 Your Rights:  You have the right to access, correct, or delete your personal information provided on our Website. You may also modify or delete your transaction credentials used during the purchase process. To exercise your rights, please contact us:

 

 

9.8 Data Security:  We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

 10. Changes to Terms and Policies 

 

We reserve the right to update or modify these Terms, Privacy Policy, and Return/Exchange Policy at any time without prior notice. Your continued use of the Website following any changes signifies your acceptance of the revised Terms and Policies. Any changes will be effective immediately upon posting on the Website.

 

 11. Governing Law 

 

Contracts for the purchase of products on our Website are governed by the laws of India and shall continue to be governed by Indian law in the future. Any dispute arising out of or related to these Terms or the contract for purchase shall be subject to the non-exclusive jurisdiction of the courts in India.

 

 12. Contact Information 

 

If you have any questions regarding these Terms, Privacy Policy, or Return/Exchange Policy, or if you need assistance with your order, please contact us:

 

 Love My New Outfit   

Shmaltz Co.  

372B Prince Anwar Shah Rd, Kolkata:700045  

Phone: +91 9830421853  

Email: support@lovemynewoutfit.com

 

 Customer Support:   

Available: Monday to Saturday, 11:00 AM - 6:00 PM  

Phone: +91 9830421853  

Email: support@lovemynewoutfit.com

 

 Privacy Concerns:   

Email: privacy@lovemynewoutfit.com  

Phone: +91 9830421853

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